Shipping & Returns

Shipping Policy

We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking information where available.

Shipping Time

Shipping times vary depending on your location and the product ordered:

  • United Kingdom: 5–10 business days

  • International Orders: 7–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on the destination and size of the order. Occasionally, we may offer free shipping promotions, which will be clearly stated.

Customs & Duties

For international orders, customs fees, import taxes, or duties may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Returns & Refunds Policy

We want you to be satisfied with your purchase. If something isn’t right, here’s how we handle returns.

Returns

You may request a return within 14 days of receiving your item.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

Certain items may be non-returnable for hygiene or safety reasons. These will be clearly marked on the product page.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Contact Us

If you have any questions about shipping, returns, or refunds, please contact us via our Contact Us page or email us at amirdiafi2@gmail.com.